Water Service Line Repair and Replacement
Free to homeowners — the contractor pays us for the introduction, you never do.
Straight answer
Your water system has published what the pipe feeding your house is made of. Every service line is classified lead, non-lead, galvanized requiring replacement, or unknown — and unknown is an official statement that the material has not been demonstrated. Looking your own address up costs nothing.
- You are never chargedContractors pay us when we route them a call. There is no cost to the homeowner, ever.
- Every figure names its sourceThe numbers on this site come from public data and the page says which, so you can check them.
- We say where we coverCalls are routed by ZIP code to independent contractors.See the coverage
- We say when not to callIf the fix is a few minutes of your own time, this site tells you that instead of selling you a visit.
There is a public document about the pipe under your yard. Most people have never opened it, and reading it costs nothing.
What this site is
WaterMainCall is a referral service, not a contractor. We connect homeowners with independent contractors. Contractors are required to hold whatever credential their state or municipality demands, and work on a service line is normally permitted and often coordinated with the utility — ask to see the permit. We carry out no work, we test no water, we do not set prices, and we never charge homeowners anything. Nothing here is a statement about the water at any address.One: the record already exists
Every community water system had to compile an inventory of its service lines and make it publicly accessible. The initial deadline, 16 October 2024, has passed. A fuller version carrying the street address of each line is due 1 November 2027.
Systems serving more than 50,000 people have to post theirs online. What the document is, and how to find your own address in it.
Source: U.S. EPA, 2021 LCRR Requirements Retained in the Final Lead and Copper Rule Improvements; U.S. EPA, Service-Line Inventory and Replacement Requirements, Lead and Copper Rule Improvements fact sheet, October 2024.
Two: one of the four answers is "we do not know"
Every line is classified lead, non-lead, galvanized requiring replacement, or unknown. The fourth is not a missing entry — EPA defines it as a line whose material has not been demonstrated to be any of the other three.
It is an official, published statement that your utility cannot yet say what feeds your house. What follows from it.
And there is a letter you may be owed
Systems must annually inform every connection with a lead, GRR or unknown line of the material of their service line, and must tell them how to report a categorization that looks wrong and that they can ask for their tap water to be sampled.
Never had one? That is information too.
Source: U.S. EPA, Public Education Requirements, Lead and Copper Rule Improvements fact sheet, October 2024.
If it does turn out to be your half
Most service lines are two pipes with an ownership split at the boundary, and EPA counts a line as replaced only when its entire length, both sides, is non-lead. There is also a funding question that almost nobody asks first.
Who owns which half, what the job involves, and what moves the price.
What we will not do
Tell you what your line is made of, or say anything whatever about the water at any address or about anybody’s health. The inventory records a pipe; the other question is answered by a certified laboratory.
That refusal has its own page, along with the price and the urgency verdict we also decline to invent.
Our side of it
We connect homeowners with independent contractors who cover their area, and the contractors pay us when we route them a call. You are never charged.
The pages here
- The inventoryEvery community water system had to publish what each service line is made of.
- UnknownUnknown is not a missing entry.
- What yours isTwo routes, depending on the size of your water system, and what to do with the answer.
- Galvanized requiring replacementGRR is not about the condition of the galvanized pipe.
- The annual noticeIf your line is lead, GRR or unknown, your water system has to tell you every year.
- Whose halfMost service lines are split at the property boundary.
- Replacing it
- What a pipe cannot tell youThe inventory records what a pipe is.
- CostWe are not the contractor and cannot quote.
Where we route calls
Tap your state for the towns and ZIP codes we route in, and the figures behind them.
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- West Virginia
- Wisconsin
Where these numbers come from
Every figure on this site is public and attributed. You can go and check any of them.
- HousingUS Census BureauAmerican Community Survey 5-year estimates — the housing figures on every town page, and the table each one comes from is named on the page.
- WaterUS Environmental Protection AgencyFederal drinking-water and plumbing rules, and the public water-system records behind the coverage pages.
What happens when you call
No form, no quote tool, no waiting for an email.
- You tell us what the water is doingOne short conversation. If it turns out to be something you can fix in five minutes, we will say so.
- We route the callWe match your ZIP code to an independent contractor who already covers your area — not a call center three states away.
- They quote, you decideWe do not set prices and we never charge you. The contractor pays us for the introduction.
What to do first
Four things worth doing first. They cost nothing and they can keep a small problem small.
- Shut off the water closest to the problemUnder a sink or behind a toilet there is usually a small valve on the supply line. Turning it clockwise stops that fixture without shutting off the rest of the house.
- If you cannot find it, use the mainUsually where the supply enters the building — a basement wall, a crawl space, or a covered box near the street. Then open the lowest tap in the house, which drains the standing water out of the pipes instead of out of the leak.
- Water and electricity: stay out of the roomIf water has reached an outlet, a panel or an appliance, switch that circuit off at the breaker before going near it. If you cannot do that safely, do not go in, and say so when you call.
- Photograph it before anything is movedInsurers ask for it, and a contractor can tell more from a photograph of the leak than from a description of it.
And one case where the answer is not to call us. If the water is surfacing on the street side of your meter, that is the utility's line and not yours. Report it to your water utility — they do not charge a homeowner to repair their own main.
Look your address up first.Your utility has published what your service line is made of, and finding out costs nothing. If it turns out to be your side and it needs work, we will route you to a contractor covering your area, found from the ZIP code you give — you are never charged. Service lines are our subject; anything plumbing-related can be put through the same way.
Call (888) 753-6580
