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The Route a Call Takes
The route a call takes, and the free public record it sends you to first.
Straight answer
A homeowner is never charged. WaterMainCall is paid by the contractor it routes to, and the site still opens by sending readers to a free public record and to their own utility before any of that happens.
What a call looks like
You give us the ZIP code and what is happening with the line. We check it against the areas our partner contractors cover and connect you with one who covers yours. If nobody does, we say so on the call.
We do not take details to pass on later and we do not sell them.
Who pays us, and the tension in it
The contractors, when we route them a call. You are never charged anything, whether or not any work goes ahead.
Which gives us a reason to want you to call, so here is the counterweight: the most useful page on this site tells you to spend ten minutes on a free public record and a telephone call to your utility before you speak to us, and another one tells you to ask your water system about funding before you pay anybody for anything. Both cost us calls. Both are the right advice.
The order we actually recommend
Look the address up. Read the category. If the work is the water system’s, it is theirs and not a job for a contractor at all. If your street is inside their replacement program, ask when. Only after that does a contractor enter the picture, and by then you know what you are asking for.
The lookup, and the ownership split that decides whose job it is.
Neither utility nor contractor
We are not a contractor and we are not your water utility. We carry out no work, we test no water, we hold no inventory, we do not set prices and we supervise nobody. Contractors in our network are independent businesses required to hold whatever credential their state or municipality demands.
We do not vouch for any individual contractor and no page here says we do.
And we are not a source of information about water
Nothing on this site is a statement about the water at any address or about anybody’s health. A service line category describes a pipe. The other question is answered by a test at your tap, and your water system has to tell you in its annual notice that you can request one.
Source: U.S. EPA, Public Education Requirements, Lead and Copper Rule Improvements fact sheet, October 2024.
Look your address up first.Your utility has published what your service line is made of, and finding out costs nothing. If it turns out to be your side and it needs work, we will route you to a contractor covering your area, found from the ZIP code you give — you are never charged. Service lines are our subject; anything plumbing-related can be put through the same way.
Call (888) 753-6580